Privacy Policy

This Policy applies to any personal information collected in relation to your use of our website. Under the Privacy Act, 2075 (2018), personal data includes information that can identify an individual and any related data concerning that individual, including sensitive and biometric information. We collect and process your data only when:

You voluntarily provide it (e.g., when registering, contacting us); or

We have your explicit consent; or

We are legally required or permitted to process the data.

Personal Information may include:

Full name, email address, phone number, postal address, and other contact details;

Account identifiers and usernames;

Communications you send to us;

Any other information you choose to provide voluntarily.

Sensitive Personal Data may include:

Demographic details;

Identification numbers;

Biometric data (if provided for any specific service).

We do not collect personal information without your consent unless required by law.

We collect personal information through:

User Input: When you register, fill forms, subscribe to newsletters, or contact support.

Automated Tools: Cookies and similar technologies to collect non‑identifiable data such as browser type, IP address, and usage patterns.

Third-Party Services: Where you expressly consent to data sharing via linked social platforms or tools.

We do not collect personal information without providing clear notice and obtaining your consent at the point of collection.

We use your information for the following lawful purposes:

a. Provide and Improve Services

To operate and maintain the website;

To personalize user experience and deliver relevant content.

b. Communication

To respond to inquiries and provide customer support;

To send newsletters or promotional materials with your consent.

c. Legal Compliance

To comply with applicable laws and legal processes under Nepali law.

d. Security and Administration

To protect against fraud and unauthorized access.

We will not use your information for purposes that are materially different than those for which it was collected without obtaining additional consent.

Under the Privacy Act, 2075 (2018), users have the following rights regarding their personal information:

a. Right to Access

You may request access to the personal information we hold about you.

b. Right to Correction

You may request correction of inaccurate data.

c. Right to Deletion

You can request that we delete your personal information where it is no longer necessary for its original purpose.

d. Right to Withdraw Consent

You may withdraw your consent for data processing at any time where consent was the legal basis.

e. Right to Object

You may object to processing that is based on legitimate interests rather than consent.

To exercise these rights, contact us at [email protected]

Before collecting personal information, we will:

Provide clear notice of the purpose of collection;

Request your consent where required;

Use the information only for the stated purpose.

You may withdraw your consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

We do not share personal information with third parties except:

When necessary to fulfill service requests (e.g., payment processors);

When required by law or legal process under Nepalese law;

For public purposes defined in the Privacy Act (e.g., investigations by authorized authorities).

We will not sell or rent your personal information to third parties.

We employ appropriate administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Access to personal information is restricted to authorized personnel only.

However, no method of transmission or electronic storage is entirely secure, and we cannot guarantee absolute security.